Refund Policy

PLEASE REFER TO OUR RETURN POLICY FOR RETURN OF GOODS


CANCELLATION
If a customer has registered for an event or hired a MAProgress GPS device, the customer may cancel that request at any stage of the event or hire.  Notification should be via email or by Requesting Removal/Withdrawal from the event or Rider/Runner Profile page.


REFUND OF DEVICE RENTAL/CONNECTION FEE AND TRACKING FEE
Unless the amount of refund to be given due to removal or withdrawal from an event is specified in the Registration Confirmation Letter, the following refunds will be applicable:


Removal/Withdrawal advised; 

  1.  Where there is more than 14 days notice, 100% refund to customer 
  2.  Where there is 8-14 days notice,  50% refund
  3.  Where there is up to seven days notice, no refund.


Please note - If you have had to withdraw from the event and you have received the GPS hire device, even if you have not started the event or used the tracking device, there will be no refund as we have already incurred all the costs.
Changes to the above refund rates will be taken on a case by case basis.  MAProgress can amend these rates at their discretion. 
 
REFUND OF TRACKING FEE ONLY
If you are withdrawing from an event and have only paid a tracking fee (your device is on a paid for monthly plan), then the entrant must notify us prior to the commencement of the event to receive a full refund.


REFUND POLICY FOR TOUR AOTEAROA
If you need to withdraw from the event, please note our refund policy. Full refunds will be available until 1st November, 80% refund until 1st January, 50% refund until 1st February and no refund after.  There are multiple costs for us: connection and data costs, administration and courier costs.  These costs have been incurred by us by 1st February.


REFUND POLICY FOR SOUNDS 2 SOUNDS
If you need to withdraw from the event, please note our refund policy. Full refunds will be available until 15th November, 80% refund until 15th January, 50% refund until 15th February and no refund after.  There are multiple costs for us: connection and data costs, administration and courier costs.  These costs have been incurred by us by 15th February.


TRANSFERING EVENT REGISTRATION
If a customer is unable to attend the event due to illness or injury of him/herself or a close family member then the customer can choose to delay the start of their event with no further costs incurred.  This is valid for 12 months from the event start date.  At the due date of this transfer and no event has been entered then any previous refund due will be forfeited. 

 
METHOD OF REFUND
All refunds will be processed via eWay, crediting the card used to make the initial purchase.  If this card has since expired, MAProgress will require a bank account number to make the refund.


Questions regarding our Refund Policy should be sent to us at support@maprogress.com